FAQs

  • Q-Jump

    Student groups can apply for Q-Jump for our standard student nights by emailing Sugar at sugarhouse@lancaster.ac.uk

    All guests must still pay to enter and normal entry requirements apply.

  • What do you need to bring to get in the Sugarhouse?

    If you are a Lancaster University or University of Cumbria student please bring valid ID and your student ID to verify your student status, as well as valid age identification (such as a driver’s license or passport).

  • Entry for non-student guests

    If you want to bring a non-student guest to the Sugarhouse, simply fill out this Guest Sign-in form.

  • Is there anywhere to store my belongings (ie. Coat)

    Yes! The Sugarhouse has a cloak room where you can store your belongings for the evening for a small fee. We only have a limited number of spaces, so be sure to get in early to guarantee a cloakroom spot! (£2 per item.)

  • Lost Property

    If you’ve lost something on your night out, fill out our lost property form here.

  • Do you accept cash?

    The Sugarhouse is a cashless venue.

    For entry tickets, our preferred method of payment is buying your tickets in advance in order to reduce queue times - you can do this online via Sugarhouse Fixr.

  • How does the Sugar Bus work?

    🚍 IMPORTANT INFO FOR THE SUGAR BUS 🚍

    You must have a Sugarhouse stamp from our venue to board the bus.

    You must arrive at least 5 minutes before departure to guarantee your spot.

    No hot food is allowed on board.

    We reserve the right to refuse boarding at our discretion.

    You can catch a free bus from campus to Sugarhouse and it's only £1.50 to get the bus back at the end of the night!

    Campus to Sugarhouse:

    Lonsdale - 22:25

    Underpass 23:02

    Info Lab 23:03

    Underpass 23:48

    Please make sure you have your QR code ready to be scanned before you get on the bus!

    Get your Sugar Bus tickets via Sugarhouse Fixr.